Page 1 of 5

Official store Hotspot signed prints damage

Posted: Fri 24 Jan 2020, 11:17 am
by james23_uk
Hotspot delivery arrived this morning and my signed prints suffered significant damage in-transit. :(

Looks like the parcel took a knock to the corner and it's not particularly strong packaging.
20200124_101634.jpg
20200124_101634.jpg (2.9 MiB) Viewed 3557 times


Also no warning "fragile" or anything on the outside.

Hope you all receive better luck!

Re: Official store Hotspot signed prints damage

Posted: Fri 24 Jan 2020, 11:19 am
by y3potential
That's poor..! Sorry to see that.

Re: Official store Hotspot signed prints damage

Posted: Fri 24 Jan 2020, 11:29 am
by PETHEAD72
Aw man that's crap,they should be sending these in good proper stiff packaging!!!,you should make a complaint and demand replacements

Re: Official store Hotspot signed prints damage

Posted: Fri 24 Jan 2020, 11:32 am
by ArtHist
This thread was sadly inevitable. Sorry to see the condition of those.

Re: Official store Hotspot signed prints damage

Posted: Fri 24 Jan 2020, 11:59 am
by Wish
I told it! I told it!

Re: Official store Hotspot signed prints damage

Posted: Fri 24 Jan 2020, 12:05 pm
by Cheryl
Was it delivered via dpd at all? If so I have used them shipping records and ads and they have been known to scrunch corners and damage goods. Sorry to hear about your bad luck, good luck to everyone else.

Re: Official store Hotspot signed prints

Posted: Fri 24 Jan 2020, 12:13 pm
by Spittingcat
If you’re framing the print, you can work around that.

Not surprised it’s happened… fingers crossed not everyone has the same experience.

Re: Official store Hotspot signed prints damage

Posted: Fri 24 Jan 2020, 7:44 pm
by Boring90
It's easy to send prints that won't get damaged in transit.

All it takes is bit more thought and bit more money. Both sadly lacking apparently.

Re: Official store Hotspot signed prints damage

Posted: Fri 24 Jan 2020, 9:20 pm
by Oznerol
Oh God..just imagine the condition for the prints for the people (like me) who are in the other side of the globe...
We´ll be getting big disappointments on the next weeks... :/
Anyway, as I saw that coming, I sent to them a mail with the advice to please put some hard cardboard inside to reinforce..I don´t know at this point if they did it or not...
I think the only way to avoid this for sure must have being buying the 12" vinyl...

Re: Official store Hotspot signed prints damage

Posted: Fri 24 Jan 2020, 10:52 pm
by RyaB
Oznerol wrote:
Fri 24 Jan 2020, 9:20 pm
Oh God..just imagine the condition for the prints for the people (like me) who are in the other side of the globe...
We´ll be getting big disappointments on the next weeks... :/
I live in Ontario, Canada, and it has a ways to go before it's in my hands... :(

Re: Official store Hotspot signed prints damage

Posted: Sun 26 Jan 2020, 12:25 pm
by Marie loves PSB
Sorry, you are having problems James_23uk. I received in all two signed prints. They are both bent (one worse than the other). I can get away with mine in a frame but, for something "packed well" it isn't is it? :down: I would complain!

Re: Official store Hotspot signed prints damage

Posted: Sun 26 Jan 2020, 6:51 pm
by james23_uk
I should have ordered the 12" as well to protect the prints. I contacted the store to add to my order (didnt want to order online and pay an extra postage fee) but they never got back to me. :(

Lesson learnt for next time.

Re: Official store Hotspot signed prints damage

Posted: Mon 27 Jan 2020, 5:15 pm
by ArtHist
james23_uk wrote:
Sun 26 Jan 2020, 6:51 pm
I should have ordered the 12" as well to protect the prints. I contacted the store to add to my order (didnt want to order online and pay an extra postage fee) but they never got back to me. :(

Lesson learnt for next time.
Ordering the record is no guarantee that the print would be in pristine condition.

I received the vinyl album and signed print- no creases or wrinkles but a big old scuff mark in the white area one might see when a printer's rollers are dirty.

Re: Official store Hotspot signed prints damage

Posted: Mon 27 Jan 2020, 5:53 pm
by Rorie
RyaB wrote:
Fri 24 Jan 2020, 10:52 pm
Oznerol wrote:
Fri 24 Jan 2020, 9:20 pm
Oh God..just imagine the condition for the prints for the people (like me) who are in the other side of the globe...
We´ll be getting big disappointments on the next weeks... :/
I live in Ontario, Canada, and it has a ways to go before it's in my hands... :(
I'm in Ontario as well. I did not get Burning The Heather until early Jan. It took a month in the mail to get to me.

Re: Official store Hotspot signed prints damage

Posted: Wed 29 Jan 2020, 12:51 pm
by Marie loves PSB
james23_uk wrote:
Sun 26 Jan 2020, 6:51 pm
I should have ordered the 12" as well to protect the prints. I contacted the store to add to my order (didnt want to order online and pay an extra postage fee) but they never got back to me. :(

Lesson learnt for next time.
Keep e-mailing them until you hear from them. (About your damaged print) :)