Official store Hotspot signed prints damage

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james23_uk
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Re: Official store Hotspot signed prints damage

#16 Post by james23_uk » Sat 01 Feb 2020, 1:12 am

The PSB store kindly have sent me replacement prints :)
at rock bottom :wall:

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Paulo
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Re: Official store Hotspot signed prints damage

#17 Post by Paulo » Sat 01 Feb 2020, 2:29 am

That's great news :)

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Greendrake
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Re: Official store Hotspot signed prints damage

#18 Post by Greendrake » Sat 01 Feb 2020, 3:25 am

james23_uk wrote:
Sat 01 Feb 2020, 1:12 am
The PSB store kindly have sent me replacement prints :)
Hmmm.. To me that actually sounds suspicious. Do you think they kept some signed prints just in case they have to send replacements? Or did Neil and Chris bother to sign those extra for you just because the first ones got bent in post? Rather, I don't see it totally impossible that the store signs them :eh:
Only the duck can show you the stars!

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james23_uk
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Re: Official store Hotspot signed prints damage

#19 Post by james23_uk » Sat 01 Feb 2020, 4:00 am

Quite sure they would keep some extra back in reserve.
at rock bottom :wall:

Dog
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Re: Official store Hotspot signed prints damage

#20 Post by Dog » Sat 01 Feb 2020, 9:18 am

james23_uk wrote:Quite sure they would keep some extra back in reserve.
Yes, they always do this and have helped me in the past too.
Woof.

domino
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Re: Official store Hotspot signed prints damage

#21 Post by domino » Sat 01 Feb 2020, 9:33 am

My print (and the album) arrived yesterday without any kind of damage. I'm quite happy about that. :)
A blues would be in B flat, pain defining wisdom,
but the soul is in the high hat, programmed in the system.

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oakey
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Re: Official store Hotspot signed prints damage

#22 Post by oakey » Sat 01 Feb 2020, 5:25 pm

domino wrote:
Sat 01 Feb 2020, 9:33 am
My print (and the album) arrived yesterday without any kind of damage. I'm quite happy about that. :)
Same here. The ‘signatures’ are barely recognizable as such though...

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Marie loves PSB
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Re: Official store Hotspot signed prints damage

#23 Post by Marie loves PSB » Sun 02 Feb 2020, 11:23 am

james23_uk wrote:
Sat 01 Feb 2020, 1:12 am
The PSB store kindly have sent me replacement prints :)
Glad you have been able to sort that out James23_uk. :D Perhaps they kept some back as they knew how well they packed them (not) lol...

Cdrodkey
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Re: Official store Hotspot signed prints damage

#24 Post by Cdrodkey » Mon 03 Feb 2020, 4:46 am

I am in the US and haven't received mine at all yet.

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retrofuturist
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Re: Official store Hotspot signed prints damage

#25 Post by retrofuturist » Mon 03 Feb 2020, 5:10 am

Still waiting here in Australia too... (all going well, I should be getting two prints... and to an earlier point made, I'm glad I ordered the vinyl, so that it should provide them with some extra protection).

TallThinMan
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Re: Official store Hotspot signed prints damage

#26 Post by TallThinMan » Mon 03 Feb 2020, 1:06 pm

I originally ordered the CD from the official store and then ordered the double CD and signed print a bit later when they cunningly announced their existence. I’ve just received the signed print (in reasonable condition), but it’s with the regular CD. At this point I have no idea if they’re even sending me the special edition CD.

Future Lover
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Re: Official store Hotspot signed prints damage

#27 Post by Future Lover » Mon 03 Feb 2020, 4:39 pm

They will. All copies pre-ordered before the prints were even announced will include them, as per the website.

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Boring90
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Re: Official store Hotspot signed prints damage

#28 Post by Boring90 » Mon 03 Feb 2020, 9:20 pm

Both my prints arrived today in horrible condition. Both have a huge indentation in the middle the print the size of a cassette (I ordered a cassette and the double CD) and one has a huge black ink stain on it.

Now to find an email address to complain.
Las Vegas 1999

Rorie
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Re: Official store Hotspot signed prints damage

#29 Post by Rorie » Mon 03 Feb 2020, 11:38 pm

Cassettes arrived. All my prints have a slight bend in them.
Last edited by Rorie on Tue 11 Feb 2020, 12:06 am, edited 1 time in total.

TallThinMan
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Re: Official store Hotspot signed prints damage

#30 Post by TallThinMan » Tue 04 Feb 2020, 6:08 pm

Future Lover wrote:
Mon 03 Feb 2020, 4:39 pm
They will. All copies pre-ordered before the prints were even announced will include them, as per the website.
Had a reply from Digital Stores after I contacted them. As far as they’re concerned they sent my double CD, but as I chose standard postage rather than courier delivery there’s no tracking. I need to check with the sorting office tomorrow, but it looks like it got lost in the post.

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