Official store Hotspot signed prints damage

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james23_uk
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Official store Hotspot signed prints damage

#1 Post by james23_uk » Fri 24 Jan 2020, 11:17 am

Hotspot delivery arrived this morning and my signed prints suffered significant damage in-transit. :(

Looks like the parcel took a knock to the corner and it's not particularly strong packaging.
20200124_101634.jpg
20200124_101634.jpg (2.9 MiB) Viewed 1621 times


Also no warning "fragile" or anything on the outside.

Hope you all receive better luck!
at rock bottom :wall:

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y3potential
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Re: Official store Hotspot signed prints damage

#2 Post by y3potential » Fri 24 Jan 2020, 11:19 am

That's poor..! Sorry to see that.
There is beauty in ugliness and ugliness in beauty.

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PETHEAD72
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Re: Official store Hotspot signed prints damage

#3 Post by PETHEAD72 » Fri 24 Jan 2020, 11:29 am

Aw man that's crap,they should be sending these in good proper stiff packaging!!!,you should make a complaint and demand replacements
You got a heart of glass or a heart of stone?

Oi!...got far to go have you?!... :lol:

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ArtHist
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Re: Official store Hotspot signed prints damage

#4 Post by ArtHist » Fri 24 Jan 2020, 11:32 am

This thread was sadly inevitable. Sorry to see the condition of those.

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Re: Official store Hotspot signed prints damage

#5 Post by Wish » Fri 24 Jan 2020, 11:59 am

I told it! I told it!

Cheryl
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Re: Official store Hotspot signed prints damage

#6 Post by Cheryl » Fri 24 Jan 2020, 12:05 pm

Was it delivered via dpd at all? If so I have used them shipping records and ads and they have been known to scrunch corners and damage goods. Sorry to hear about your bad luck, good luck to everyone else.

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Spittingcat
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Re: Official store Hotspot signed prints

#7 Post by Spittingcat » Fri 24 Jan 2020, 12:13 pm

If you’re framing the print, you can work around that.

Not surprised it’s happened… fingers crossed not everyone has the same experience.

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Boring90
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Re: Official store Hotspot signed prints damage

#8 Post by Boring90 » Fri 24 Jan 2020, 7:44 pm

It's easy to send prints that won't get damaged in transit.

All it takes is bit more thought and bit more money. Both sadly lacking apparently.
Las Vegas 1999

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Oznerol
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Re: Official store Hotspot signed prints damage

#9 Post by Oznerol » Fri 24 Jan 2020, 9:20 pm

Oh God..just imagine the condition for the prints for the people (like me) who are in the other side of the globe...
We´ll be getting big disappointments on the next weeks... :/
Anyway, as I saw that coming, I sent to them a mail with the advice to please put some hard cardboard inside to reinforce..I don´t know at this point if they did it or not...
I think the only way to avoid this for sure must have being buying the 12" vinyl...
This is not my signature.

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RyaB
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Re: Official store Hotspot signed prints damage

#10 Post by RyaB » Fri 24 Jan 2020, 10:52 pm

Oznerol wrote:
Fri 24 Jan 2020, 9:20 pm
Oh God..just imagine the condition for the prints for the people (like me) who are in the other side of the globe...
We´ll be getting big disappointments on the next weeks... :/
I live in Ontario, Canada, and it has a ways to go before it's in my hands... :(

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Marie loves PSB
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Re: Official store Hotspot signed prints damage

#11 Post by Marie loves PSB » Sun 26 Jan 2020, 12:25 pm

Sorry, you are having problems James_23uk. I received in all two signed prints. They are both bent (one worse than the other). I can get away with mine in a frame but, for something "packed well" it isn't is it? :down: I would complain!

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james23_uk
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Re: Official store Hotspot signed prints damage

#12 Post by james23_uk » Sun 26 Jan 2020, 6:51 pm

I should have ordered the 12" as well to protect the prints. I contacted the store to add to my order (didnt want to order online and pay an extra postage fee) but they never got back to me. :(

Lesson learnt for next time.
at rock bottom :wall:

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ArtHist
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Re: Official store Hotspot signed prints damage

#13 Post by ArtHist » Mon 27 Jan 2020, 5:15 pm

james23_uk wrote:
Sun 26 Jan 2020, 6:51 pm
I should have ordered the 12" as well to protect the prints. I contacted the store to add to my order (didnt want to order online and pay an extra postage fee) but they never got back to me. :(

Lesson learnt for next time.
Ordering the record is no guarantee that the print would be in pristine condition.

I received the vinyl album and signed print- no creases or wrinkles but a big old scuff mark in the white area one might see when a printer's rollers are dirty.

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Re: Official store Hotspot signed prints damage

#14 Post by Rorie » Mon 27 Jan 2020, 5:53 pm

RyaB wrote:
Fri 24 Jan 2020, 10:52 pm
Oznerol wrote:
Fri 24 Jan 2020, 9:20 pm
Oh God..just imagine the condition for the prints for the people (like me) who are in the other side of the globe...
We´ll be getting big disappointments on the next weeks... :/
I live in Ontario, Canada, and it has a ways to go before it's in my hands... :(
I'm in Ontario as well. I did not get Burning The Heather until early Jan. It took a month in the mail to get to me.

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Marie loves PSB
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Re: Official store Hotspot signed prints damage

#15 Post by Marie loves PSB » Wed 29 Jan 2020, 12:51 pm

james23_uk wrote:
Sun 26 Jan 2020, 6:51 pm
I should have ordered the 12" as well to protect the prints. I contacted the store to add to my order (didnt want to order online and pay an extra postage fee) but they never got back to me. :(

Lesson learnt for next time.
Keep e-mailing them until you hear from them. (About your damaged print) :)

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