Exclusive 7“ in German „Musikexpress“ magazine

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Disco.
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Re: Exclusive 7“ in German „Musikexpress“ magazine

#181 Post by Disco. » Wed 22 Jan 2020, 3:20 pm

You’re welcome.

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Native
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Re: Exclusive 7“ in German „Musikexpress“ magazine

#182 Post by Native » Thu 23 Jan 2020, 12:43 pm

There are plenty of copies on sale at Discogs.

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oakey
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Re: Exclusive 7“ in German „Musikexpress“ magazine

#183 Post by oakey » Thu 23 Jan 2020, 7:06 pm

This whole Musikexpress business is one big mess. What has happened so far:
  • multiple copies arriving at my (invoice) address rather than at the correct (shipping) address ( I only ordered one for delivery at my own address, ie for myself)
  • incomplete orders being delivered (paid for 2, only one in envelope)
  • a copy of the magazine without a single was shipped (yep that happened to me too)
  • invoices are not being sent or incorrect (item price listed as 12.90 + 3.34 rather than 9.90 + P&P, incorrect shipping cost listed etc, 2 copies listed for €29 rather than €23)
  • customer service takes days to respond to my emails (if at all); so far they have responded to about half of the emails sent about incorrect orders, while ignoring the other half.
This all despite fully correct initial email order confirmations, with the correct amount, price, invoice address and shipping address!

It is all being done by hand apparently, which explains all these issues. Have also not heard that copies ordered for delivery outside the EU have arrived.

It is all very annoying and I now deeply regret offering to help out here, as it is taking me a tremendous amount of time to sort everything out with the journal publisher's non-responsive customer service. I do not want to offend any German fans out here, but this confirms the foreign perception of German customer service (https://www.dw.com/en/germany-may-be-ef ... a-36204346)

To all of you involved: please be patient and please let me know once your copy has arrived (so I can update my excel admin...)
Last edited by oakey on Thu 23 Jan 2020, 7:58 pm, edited 4 times in total.

Future Lover
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Re: Exclusive 7“ in German „Musikexpress“ magazine

#184 Post by Future Lover » Thu 23 Jan 2020, 7:10 pm

I got a friend of a friend to purchase it for me in Germany. Terribly sorry you're going through all of that, oakey.

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Marie loves PSB
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Re: Exclusive 7“ in German „Musikexpress“ magazine

#185 Post by Marie loves PSB » Thu 23 Jan 2020, 7:18 pm

Sorry, to hear this too Oakey. :( It was lovely of you to have helped fans out. :D I didn't bother getting one as I couldn't be bothered with the hassle of it all to be honest. Dealing with companies in the U.K are bad enough.

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Re: Exclusive 7“ in German „Musikexpress“ magazine

#186 Post by Iyonix » Thu 23 Jan 2020, 7:47 pm

oakey wrote:
Mon 20 Jan 2020, 7:22 pm
The company's address should be on the invoice, under the dotted line with the scissors:
DPV Vertriebsservice, PO Box 100331, 20002 Hamburg, Germany (actually it says 2002, but that is not the correct Postleizahl if you Google them, the correct one with an extra 0 is in the address that is indeed above your own address)

Their IBAN is DE74 2001 0020 0096 0252 00, and you may need their BIC code: PBNKDEFFXXX

Make sure to include the Beleg-Nr / Document No with your payment, so they can trace it back to you, which is a 13-digit order No (probably starting with 15), but a totally different one than the 6-digit order number they provided by email in the order confirmation email.

If you're in non-€ territory you may even have to provide their bank's address. Make sure to check. And keep in mind the OUR option for the transfer fees (see one of my posts above)
Thank you so much for your help and assistance with this , it is very much appreciated, however it turns out I do need their banks address, but I don't seem to have it and not managed to find it anywhere. I cannot do the transfer payment without this address. Does anyone know what the address is ?

I am in the UK and to do the bank transfer I need the IBAN, BIC, Bank address and seller address, 3 of these are on the invoice, but the bank address is not, has anyone found it ?

many thanks again , your help is greatly appreciated.

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oakey
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Re: Exclusive 7“ in German „Musikexpress“ magazine

#187 Post by oakey » Thu 23 Jan 2020, 7:50 pm

I already assumed that... For their bank's address you need to contact them though, there is no other way of finding that out. In Germany they still deal with local bank offices (these have largely vanished in the Netherlands, so if I need to provide my bank's address for payments from eg the US, I just provide ING's main office's address in Amsterdam)

For DPV Media, it may be a local office in Hamburg, Berlin or whatever. Or in a tiny village. Who knows.
Last edited by oakey on Thu 23 Jan 2020, 8:01 pm, edited 1 time in total.

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oakey
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Re: Exclusive 7“ in German „Musikexpress“ magazine

#188 Post by oakey » Thu 23 Jan 2020, 8:00 pm

Native wrote:
Thu 23 Jan 2020, 12:43 pm
There are plenty of copies on sale at Discogs.
Correct, for prices between €17 (+ €8,60 P&P) and €500

Future Lover
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Re: Exclusive 7“ in German „Musikexpress“ magazine

#189 Post by Future Lover » Thu 23 Jan 2020, 8:06 pm

...for now. Next month there's going to be a lot of leftover stock, and the prices will most likely drop.

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Pod
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Re: Exclusive 7“ in German „Musikexpress“ magazine

#190 Post by Pod » Thu 23 Jan 2020, 8:32 pm

PETHEAD72 wrote:
Wed 22 Jan 2020, 1:45 pm
Anyone in the UK still waiting on theirs?,i've had nothing yet
I’ve had mine.
Just for the sake of it, make sure you're always frowning. :|
It shows the world that you've got substance and depth.

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PETHEAD72
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Re: Exclusive 7“ in German „Musikexpress“ magazine

#191 Post by PETHEAD72 » Thu 23 Jan 2020, 8:38 pm

All i got was the order confirmation back in december and i've heard nothing since?,did you get a follow up email asking for payment?
You got a heart of glass or a heart of stone?

Oi!...got far to go have you?!... :lol:

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PETHEAD72
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Re: Exclusive 7“ in German „Musikexpress“ magazine

#192 Post by PETHEAD72 » Thu 23 Jan 2020, 8:39 pm

Pod wrote:
Thu 23 Jan 2020, 8:32 pm
PETHEAD72 wrote:
Wed 22 Jan 2020, 1:45 pm
Anyone in the UK still waiting on theirs?,i've had nothing yet
I’ve had mine.
I also emailed them yesterday but as yet have had no reply
You got a heart of glass or a heart of stone?

Oi!...got far to go have you?!... :lol:

Cheryl
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Re: Exclusive 7“ in German „Musikexpress“ magazine

#193 Post by Cheryl » Thu 23 Jan 2020, 11:45 pm

Gave up trying so have ordered a copy on Discogs, paid 14 Euro plus 8.50 Euro shipping with insurance, hoping that it turns up ok.

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retrofuturist
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Re: Exclusive 7“ in German „Musikexpress“ magazine

#194 Post by retrofuturist » Fri 24 Jan 2020, 12:06 am

Greetings,

Yeah, I'm banking on the laws of supply and demand and buying the record off eBay in due course.

If there was any exclusive music on it, I'd probably be more antsy.

Retro. :)

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oakey
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Re: Exclusive 7“ in German „Musikexpress“ magazine

#195 Post by oakey » Fri 24 Jan 2020, 7:03 am

PETHEAD72 wrote:
Thu 23 Jan 2020, 8:38 pm
All i got was the order confirmation back in december and i've heard nothing since?,did you get a follow up email asking for payment?
If the shipping and invoice address are the same, the invoice is sent with the magazine and 7”
They do not sent a notification of shipment in any form
Last edited by oakey on Fri 24 Jan 2020, 5:33 pm, edited 1 time in total.

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