Hotspot Limited Edition

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kingdom
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Re: Hotspot Limited Edition

#136 Post by kingdom » Tue 21 Jan 2020, 10:34 pm

Just got word from the Store that my order was canceled also. Had ordered every format + signed prints months ago but my bank questioned the charge as fraudulent & by the time I approved it (10 mins later) shop had already canceled the order. Furious. Waiting for a response now....

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Boring90
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Re: Hotspot Limited Edition

#137 Post by Boring90 » Tue 21 Jan 2020, 10:50 pm

My copy of annually was cancelled a few years ago due to my credit card company thinking the charge was fraudulent. Fortunately it was still available when I re-ordered. Since then I've used PayPal with no issues...Except for the time I ordered the signed Super print. It never shipped and I had to email the store. The said "Oh we didn't have enough copies". Makes you wonder why my order went through. I had to ask for a PayPal refund.

Something is going on in that store that goes beyond incompetence.
Las Vegas 1999

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Markpro
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Re: Hotspot Limited Edition

#138 Post by Markpro » Tue 21 Jan 2020, 10:59 pm

I ordered my deluxe edition with print on 12th Dec and money was taken from bank on 13th Dec. How can i see if item has been dispatched as i have not had an email to tell me yet.
Do i need to input the order number somewhere? :wall:
I've been a Teenager since before you were born.

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rashomon
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Re: Hotspot Limited Edition

#139 Post by rashomon » Tue 21 Jan 2020, 11:10 pm

Hi Markpro ... I didn't receive an email to notify dispatch - instead I just had a ping from my credit card company advising funds were taken which is what alerted me to this.

Go to the official store and check your order there for the latest status.
you could say conventional ... and I could claim intentional

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Markpro
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Re: Hotspot Limited Edition

#140 Post by Markpro » Tue 21 Jan 2020, 11:35 pm

Thanks Rashomon, Checked Official Site but still the same page as when i first bought the CD, like i say funds were taken on the 13th so i suppose i'll just have to wait and see if it arrives but knowing what the official site is like i won't hold my breath :)
I've been a Teenager since before you were born.

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Gabby
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Re: Hotspot Limited Edition

#141 Post by Gabby » Tue 21 Jan 2020, 11:44 pm

Marie loves PSB wrote:
Tue 21 Jan 2020, 8:48 pm
Pete13 wrote:
Tue 21 Jan 2020, 5:30 pm
rashomon wrote:
Tue 21 Jan 2020, 5:18 pm
Funds have been taken!

Waiting for the postman now ....
My order of the LP and Limited CD (with prints!) has just been cancelled by the shop. I have been advised to re-order but won’t get the prints. Not happy!

I wonder if this is a way to cut down on the number of prints??
Sorry, to hear this Pete13. Not good :down: :( Mine says - both confirmed and has delivered written next to them (not received it or had an e-mail yet had to look in my account in the PSB store). One says something like hand signed by PSB. And the other says "New album" but, doesn't say about it being signed. The "New album" one worries me as it was pre-ordered way before they named it and I had the impression that should have had a signed print with it too. Anyone else thinking the same?
Ditto. I ordered and paid via PayPal well before the title was announced then subsequently ordered the Ltd Ed the day of availability for the print as well. It definitely stated that all previous orders would also receive a print so my expectation is I should receive 2 prints...because my vinyl, cd order were on the same. So a print per order not per copy ordered. But we shall see....

TwizzleUK
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Re: Hotspot Limited Edition

#142 Post by TwizzleUK » Wed 22 Jan 2020, 1:01 am

Anyone got a telephone number for the Pet Shop Boys online store? I pre-ordered the CD and tape both with signed prints weeks ago, but got a call tonight telling me my credit card has had fraudulent activity today and has now been blocked/cancelled. Think the fraud is unrelated to the PSB store, but want to ensure I still get the items and see no way of changing my payment details on the store - and have no way of confirming if they've already taken the payment or shipped the items . Really need to talk to them on the phone about this!

Can anyone provide a UK tel. no?

herts101
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Re: Hotspot Limited Edition

#143 Post by herts101 » Wed 22 Jan 2020, 3:51 am

When I was chasing my book order, I used 0845 052 7506


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TwizzleUK
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Re: Hotspot Limited Edition

#144 Post by TwizzleUK » Wed 22 Jan 2020, 8:23 am

herts101 wrote:
Wed 22 Jan 2020, 3:51 am
When I was chasing my book order, I used 0845 052 7506
Thanks, I'll "give it a go"...

RMC
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Re: Hotspot Limited Edition

#145 Post by RMC » Wed 22 Jan 2020, 9:50 am

Not limited edition but worth noting now on the iTunes home page, also No1 on iTunes pre-order chart.
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Nicholas
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Re: Hotspot Limited Edition

#146 Post by Nicholas » Wed 22 Jan 2020, 11:13 am

TwizzleUK wrote:
Wed 22 Jan 2020, 1:01 am
Anyone got a telephone number for the Pet Shop Boys online store? I pre-ordered the CD and tape both with signed prints weeks ago, but got a call tonight telling me my credit card has had fraudulent activity today and has now been blocked/cancelled. Think the fraud is unrelated to the PSB store, but want to ensure I still get the items and see no way of changing my payment details on the store - and have no way of confirming if they've already taken the payment or shipped the items . Really need to talk to them on the phone about this!

Can anyone provide a UK tel. no?
I had exactly this issue, called the number, got an email address, emailed, was sent a secure purchase link for the CD with print, repurchased, THINK it’s sorted now. Fingers crossed. Good luck to you!

tprf2010
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Re: Hotspot Limited Edition

#147 Post by tprf2010 » Wed 22 Jan 2020, 11:48 am

My Vinyl with signed print isn't showing as dispatched yet :(

tprf2010
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Re: Hotspot Limited Edition

#148 Post by tprf2010 » Wed 22 Jan 2020, 2:00 pm

Anyone had a dispatch notification for their LP and signed print? Mine was ordered on the 12th December but is still showing as processing.

TwizzleUK
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Re: Hotspot Limited Edition

#149 Post by TwizzleUK » Wed 22 Jan 2020, 2:28 pm

Nicholas wrote:
Wed 22 Jan 2020, 11:13 am
I had exactly this issue, called the number, got an email address, emailed, was sent a secure purchase link for the CD with print, repurchased, THINK it’s sorted now. Fingers crossed. Good luck to you!
As luck would have it, my two payments to the PSB store went through and were accepted yesterday before the fraudulent activities caused my cards to be blocked, so looks like the CD and tape will ship (with prints) as expected.

I'm very careful with my card details and online logins, so am guessing there's been a significant data breach on some website somewhere we'll probably find out about in weeks to come - just hope it ain't the PSB store provider!
Last edited by TwizzleUK on Thu 23 Jan 2020, 12:04 am, edited 2 times in total.

TwizzleUK
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Re: Hotspot Limited Edition

#150 Post by TwizzleUK » Wed 22 Jan 2020, 2:30 pm

[Erroneous double post]

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